Read before Placing Order
SHIPMENT AND EXTENDED AREA FEE
Free shipping to the US and Australia.
Please kindly pay attention:
1. No service to subsidiary islands of United States, such as Virgin island USA and Guam USA.
2. No service to PO BOX, FPO, APO address.
3. We ONLY send the product to the address provided via AliExpress.
4. Orders will be processed within 48 hours after payment released from AliExpress.
SHIPPING & HANDLING
Once we send out:
1. You could NOT reroute
2. You could NOT hold for pick up
3. You could NOT correct the address
4. The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request us to resend the parcel, buyer should be responsible for all the return and resend postage. Above is the policy of Courier Company, hope we could get your understanding and attention.
5. We are NOT responsible for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost.
6. Buyer can not cancel the order or request refund due to the above reason.
7. Our price is for oversea buyer, we won’t sell our product in Hong Kong. Please don’t request us to send to Hong Kong address or pick up in our office.
Unconditional Return within 60 Days
We will provide Exchange or refund (Buyer’s choice) for the defective product or dissatisfied purchase which reported within 60 Days.
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
Damage or missing components
1. Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
2. If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
3. If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
Should you have any questions, please feel free to send email to us.
Our customer service team will serve you 5 days a week (from Monday to Friday).
We will answer your mail within 24 working hours.
We are closed on public holidays.
We will handle your case within 1 business day after payment confirmation as well as you have confirmed address.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Why buy from us
Professional customer service team will answer your email within 24 working hours.
GUARANTEED 100% All Brand New Products are sold in our site. Certified technicians test all the items before sending to you.
If you have any questions, please feel free to contact us.